18 nov 2020
We have discontinued the use of late fees on all services. We realized that very few people actually paid the late fees as they would either send us a check minus the late fee or call and request we waive the fee. We've been told that we are rather nice guys and I guess we are because we never refuse to waive late fees. So, we're going to save ourselves some work and our customers some angst by not even charging the late fees in the first place.
Please remember to pay your invoices on time. We rely on our customers' prompt payment to keep business running normally.
Also note that we haven't discontinued our practice of suspending services due to lack of payment. If you realize you're not going to be able to make a payment on time, let us know. We'll likely be able to come up with some kind of agreement to keep your services running until you can make a payment.