Hosting services and customers protected by SLA contracts receive technical support for standard issues as agreed within their respective contracts. These issues are dealt with during our normal business hours via email and/or phone call.
However, not every issue happens during a standard business day. Problems occur in the middle of the night, on weekends and on holidays. At these times, small problems can become larger ones in a hurry. To assist with these, i7MEDIA offers Emergency Support tickets.
Emergency 24x7 Support - BUY NOW
$349 per ticket
An Emergency 24x7 Ticket can be used to resolve a critical technical issue where a business is experiencing a complete outage or critical failure of i7MEDIA software that is negatively affecting a large number of end users.
Emergency Support tickets are submitted as part of the purchase process, right from the i7MEDIA website and will receive a two-hour response time, 24/7/365, regardless of when the ticket was submitted. This includes weekends, after i7MEDIA's standard business hours, holidays, etc.
NOTE: Emergency 24x7 Tickets are non-refundable as the cost associated with the ticket ensures an initial response within one hour of submission and is NOT dependent on the resolution of the issue. These tickets receive a two-hour initial response time; however, some issues do take longer to resolve. After the critical issue is addressed, emergency tickets are handled during business hours.
